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CRM Configuration

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1. In which option are the CRM, Lead generation, CRM security, and phone calls options configured?
2. In the "Categories" option it is possible to configure the summary to record a call. This statement is:
3. Which CRM configuration option is selected when marking a subject as pre-screening failure?
4. Which option allows you to configure the labels for dialing a call? E.g.: no answer, interested, not interested.